SMSGist

Terms for SMSGist

• Consent: only message people who agreed to hear from you. Say who you are, and stop messaging anyone who asks you to.
• Content: no illegal, fraudulent, misleading or harmful messages. You are responsible for every message sent from your account.
• Sender IDs: you must have the right to use the sender name you request. We review every request and may refuse or withdraw a sender ID.
• Credit: SMS is charged per message part (segment), per recipient, at the rate for your account shown in your dashboard, from your prepaid credit. Scheduled messages are the exception for now: they are charged at our default rate. If you think a charge is wrong, see "Prices and payment" in our general terms.
• Modes: test mode sends only to your own test number or email, dry-run mode sends nothing, and live mode sends to your real recipients and uses credit.
• Delivery depends on the mobile networks, which we do not control.
• API keys must be kept secret. We may suspend an account or key that is being abused.

Refunds

• Credit you buy: it has no cash value, and cannot be moved to another account or person. Once you use any of a top-up, that top-up is not refunded. If you have not used any of it, you can ask for it back within 7 days of paying, and we return it in full the way you paid.
• Our mistakes: if we charge you twice, or charge you for something we did not provide, tell us at any time and we will put it right. We return the money the way you paid it within 7 days of confirming the mistake.
• If we close SMSGist, or close your account for a reason that is not your fault, we refund your unused bought credit.
• Your rights: nothing in these terms takes away any right to cancel or to a refund that you have under Ghanaian law, including the Electronic Transactions Act, 2008 (Act 772).
• How to ask: write to support@zedeks.com.

Privacy for SMSGist

Your account

Your name, email address, phone number and password; your organisation's name and details (such as industry and type of institution); the apps and API credentials you create.

Sender IDs

The sender name you request, plus the letter of authorisation and registration documents you upload with it.

Your contacts

The phone numbers, names and email addresses you add or import, and the groups you put them in.

Your messages

The SMS and emails you send, who they go to, and delivery reports from the networks. For emails, SMSGist records opens and link clicks unless you switch tracking off for that email.

Payments

Top-ups through Paystack (card, Mobile Money or bank transfer). You enter your card or Mobile Money details on Paystack's own payment page, so SMSGist does not receive or keep your card number. We keep the amount, the payment reference, the payment channel and status, and your credit balance.

Who carries it

Our SMS delivery partner carries SMS to the networks. Emails go out through the email server you connect to SMSGist.

How long

While your account is open, we keep your account details, contacts, messages and delivery reports. You can delete contacts and API credentials yourself at any time. When you ask us to close your account, we delete the rest within 30 days, except payment records, which we keep as the law requires.

Your role and ours: for your own account we are the data controller. For your contacts and the messages you send, you are the data controller and we are your processor. You must have the right to message the people on your lists.

Received a message sent through SMSGist? The business that sent it is responsible for it. Please contact that business first. If you cannot, write to us and we will pass your request on.

Delete your data from SMSGist

• Contacts and groups: you can delete them yourself in your SMSGist dashboard, one by one or in bulk.
• API credentials: you can delete them yourself in your dashboard.
• Your whole account (organisation, apps, contacts, templates and message history): ask us using the steps on our Data Deletion page. Before we close an account that still has credit, we tell you the balance and wait for you to confirm, so you can use it first. Credit left when the account closes ends and is not refunded, except a top-up you paid for in the last 7 days and have not used, which we offer back to you, or where the law gives you a refund.
• Received a message sent through SMSGist? Ask the business that sent it to remove your number. If you cannot reach them, write to us and we will pass your request on.